Privacy policy

This policy sets out our practices relating to handling of your personal information. Our privacy practices are regulated by the Privacy and Personal Information Protection Act 1998.

What personal information we collect?

We collect personal information relating to, for example:

  • employment services and human resource management
  • management of contracts
  • correspondence from members of the public
  • complaints made to us
  • requests made to us under the Government Information (Public Access) Act 2009 (GIPA Act).

We will only collect personal information from you, or a person authorised by you, if it is required for a lawful purpose that is directly related to our functions and activities as a NSW Government agency.

We will only collect minimum amount of personal information that is required for those purposes.

When we collect your personal information, we will let you know why we are collecting it, what we will use it for and who we may disclose that information to.

How will we use your personal information?

We will use your personal information for the purpose it has been collected and may use it for directly related purposes. We will not use your information for any other purpose unless you have given your consent, or we are authorised or required by law to do so.

If you email us directly or provide your email address through this website, we will only keep and use your email address for the purpose for which you have provided it.

If you subscribe to an electronic mailing list, we will only send you information relevant to the purpose or project for which you have provided it.

If you provide feedback about this website or our services, your address will only be used for the purpose of providing you with a reply.

We will not subscribe you to any mailing list without your consent. All newsletters we send will give you the option to unsubscribe.

If you make a formal request to access information held by us under the GIPA Act, we will use your personal information for the purposes of dealing with your request.

Will your personal information be disclosed to anyone else?

When we engage someone to collect, store or use personal information on our behalf, we will require them to comply with the privacy legislation and our privacy policies.

We may forward your correspondence to another NSW Government agency if it is necessary to help us deal with responding to you, or if your correspondence needs to be referred to them to provide a response to you. The personal information that you provide to us may be disclosed so that the other agency can provide appropriate support services to us.

If you make a formal request to access information held by us under the GIPA Act, your personal information will be disclosed to our team members that have been authorised to deal with applications under the GIPA Act on our behalf.

Do you have to provide personal information to us?

You do not have to provide any personal information to us through this website. However, in some instances we may not be able to deal with a request made by you, or reply to correspondence, if you do not provide us with contact details.

How will we store your information?

We will store your personal information securely and we will delete it when it is no longer required.

What other information does this website collect?

To help us improve this website and provide better services to our users, visits to this website may be tracked, including by using persistent cookies, to record information that may include:

  • your service address
  • your top-level domain name (for example .com, .gov or .au)
  • the IP address of your server
  • the date and time of your visit to the site.

We only have access to anonymised and de-identified data, and we cannot identify you from that information.

How to complain about a breach of your privacy?

If you would like to make a complaint about the way we have handled your personal information, you can do so by contacting us directly or by contacting the NSW Privacy Commissioner:

Information and Privacy Commission NSW
Address: GPO Box 7011, Sydney NSW 2001
Phone: 1800 472 679

How can you find out what information we hold about you?

You have the right to access your personal information held by us without excessive delay or expense. You also have the right to request that the information we hold about you is amended, for example, if it is incorrect.

How can you contact us?

If you have any questions about the application of our privacy policy, would like to request access to the information we hold about you, request a correction or make a privacy complaint, please complete the form below.

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